Refund policy
Returns
Every Moscents decant is hand-filled to order from a genuine, full-size bottle. Because a decant can't be resold once it leaves us, we can't accept returns or exchanges for a change of mind or because a scent didn't suit you. That's why we offer small sizes: so you can try before committing to more.
If something's wrong with your order
If your order arrives damaged, leaking, or isn't what you ordered, we'll make it right.
- Contact us through our Contact page within 3 days of delivery.
- Include your order number and a photo of the item and packaging as it arrived.
- We'll send a replacement or issue a refund, at no cost to you. There's no need to send anything back.
Refunds
Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show it.
Lost or delayed packages
If tracking hasn't moved for several days, or a package shows as delivered but you can't find it, contact us and we'll help you sort it out with the carrier.
Questions
Reach us any time through our Contact page.